Paintball questions and answers

Yes. For safety and insurance purposes, all persons playing on the day are required to complete a registration form before they begin playing at national paintball centres.

• Digital Registration To ensure a fast check-in process, we recommend that all players complete their online registration form before arriving at the centre.

• Organizer Link We send a unique registration link to the group organizer as soon as the booking is completed. All players in your party can register using this specific link.

• Players Under 16 Participants under the age of 16 must have their registration form completed or signed by a parent or guardian.

• Accessing Your Link If you have not received your link or need it resent, please contact your event coordinator at the National Booking Office on 0208 629 0860.

Booking your adventure is simple. We offer several flexible ways to secure your date at any of participating venues:

• Call Our Booking Office: For the fastest service and live availability, call our friendly event coordinators on 0208 629 0860. We can answer any questions, discuss package options, and lock in your date immediately.
• Online Live Chat: Use our Live Chat feature on the website to speak directly with an event coordinator in real-time during office hours.
• Online Enquiry: Complete our Online Booking Form on the website, and a member of our team will contact you to finalize the details of your event.
• Request a Callback: If you prefer to speak at a specific time, simply use our website's callback feature or email us, and we will reach out whenever is most convenient for you.
• Visit a Centre (By Appointment Only): You are welcome to visit your local centre to speak with a manager and see the facilities; however, this must be by appointment only. Please call our booking office first to arrange a suitable time to ensure a staff member is available to assist you without interrupting active games.

Our friendly operators are available to take your call 7 days a week on 0208 629 0860 (Calls are charged at Local Rate).

We cater to groups of all sizes at participating paintball venues. Whether you are visiting individually or with a small squad, you can always join in the action by being grouped with other players to form larger teams.

• Private Game Eligibility: If you book 50 or more players at a national paintball centre, you will be entitled to a private game. This provides your group with exclusive access to game zones and dedicated marshals to manage your sessions.
• Small Group Private Games: Should you wish to arrange a private paintball game for less than 50 people, please contact our event coordinators on 0208 629 0860. Please note that private games for groups under 50 players will incur an additional cost to cover dedicated staffing and exclusive field use.
• Subject to Availability: All private game requests, regardless of group size, are strictly subject to availability. We recommend booking well in advance to secure your preferred date and session.
• Advanced Booking Requirements: Due to specific staffing and field requirements, all private games must be arranged in advance. This ensures we have dedicated staff available for your exclusive use.

Whether you are a solo player or a group of hundreds, we can accommodate you. There is no minimum or maximum group size for our standard sessions.

• Joining the Action: Most groups are joined together with other players on the day to form larger teams. This ensures a high-energy atmosphere and more exciting game scenarios.

• Private Games: If you would like a private game exclusively for your group, you typically need a minimum of 50 players. Private sessions are subject to availability and may incur an additional fee; please contact our booking office to discuss your requirements.

• Midweek Bookings: While participating venues are open every weekend, we can open mid-week for larger groups. These bookings usually require a minimum spend or player count to open the centre specifically for your event.

• Solo Players & Small Groups: You are always welcome! We regularly host individuals and small parties, mixing you in with players of a similar age and experience level.

While we occasionally accept last-minute bookings, we highly recommend booking at least 10–14 days in advance. This is especially important for Saturdays and Sundays, which frequently sell out well ahead of time.

• Securing Your Date: Booking early ensures your preferred date and centre are available for your entire group.
• Last-Minute Availability: If you are planning an event on short notice, please contact our team immediately to check for any remaining spaces.
• National Booking Office: To check availability or confirm your booking, please call our official booking line on 0208 629 0860.

You can book with confidence even if your guest list isn't finalised. To ensure you don't miss out on your preferred date, we recommend the following:

• Secure Your Date: Book for your minimum confirmed players now. This guarantees your space at the centre on your desired date.
• Add Players Later: You can easily add additional players to your booking up until a few days before your event (subject to availability).
• Flexible Organising: This allows you to send out your invitations knowing the venue is already locked in. Once you have more RSVPs, simply call our event coordinators on 0208 629 0860 to update your group size.
• Avoid Disappointment: Participating venues are popular and dates fill up fast. It is always better to secure a small group booking early than to wait and find the date is fully booked.

Participating venues are generally open 7 days a week, providing year-round action for our players. Participating venues operate in almost all weather conditions to ensure your event goes ahead.

• Nationwide Access: Most of participating venues are available for bookings every day of the week, including weekends and bank holidays.
• Holiday Closures: Please note that participating venues are closed on Christmas Day. For availability regarding other public holidays, please check with our booking office.
• Peak Dates: Weekends and school holidays are our most popular times. We strongly recommend booking your desired date at least 10–14 days in advance to avoid disappointment.
• Live Availability: Because our schedule fills up quickly, the most accurate way to check a specific date is to contact our events team directly.
• Check Your Date: To check availability for your closest centre or any of our national locations, please call our booking office on 0208 629 0860 or use our Live Chat service for real-time updates.

Participating venues offer safe, age-appropriate sessions for players starting from 8 years old. Activities are categorized to ensure the equipment matches the age group:

• Mini-ball (Ages 8–10): This is a specialized, low-impact version of the game designed specifically for younger children. It uses smaller paintballs and lightweight equipment to provide a fun, non-intimidating introduction to the sport. For more information on Mini-ball availability and packages, please contact our event coordinators on 0208 629 0860.
• Standard Paintball (Ages 10+): Our traditional paintball experience uses industry-leading .50 calibre markers. These are designed to provide a lower impact and more comfortable experience than older equipment, making them ideal for older juniors and adults.
• Safety and Insurance: Our 5-star UKPBA accreditation and excellent safety record ensure that players of all ages are protected. While our insurance covers all participants, we suggest parents of 7 or 8-year-olds consider if their child is comfortable with an active, outdoor environment.
• Site Visits (By Appointment Only): Parents and organizers are welcome to visit venue facilities to see the equipment and game zones in action; however, all site visits must be arranged via appointment only. This ensures a staff member is available to assist you without interrupting active games.
• Contact Our Team: To schedule a visit, find your nearest venue, or discuss your child's first game, please call our event coordinators on 0208 629 0860.

To ensure every mission is high-energy and competitive, we generally combine smaller groups to form larger teams. However, we offer flexible options for those seeking a more exclusive experience:

• Balanced Matchmaking (Standard): Venue marshals divide teams equally based on age, group size, and experience level. This creates a safe, fair, and social environment where games remain challenging and enjoyable for everyone.
• Private Game Upgrades: If your group prefers the exclusivity of playing only against each other, we offer Private Game packages. This provides your group with dedicated game zones and your own private marshals to manage your sessions throughout the day.
• Large Group Exclusivity: Groups consisting of 40+ players typically qualify for a private game at no extra cost. This is an excellent option for corporate team building or large birthday celebrations.
• Small Group Privacy: For smaller groups who desire a private experience, an additional fee may apply to cover the cost of dedicated staffing and exclusive field use. Please contact our booking office to discuss applicable rates and availability for your chosen date.
• Booking Your Private Experience: Due to staffing requirements, private games must be arranged in advance. To secure a private session, please reach out to our team on 0208 629 0860 or via our website's Live Chat.

We understand that collecting payments from every member of a group can be a challenge. To make the process as stress-free as possible, we offer several flexible payment options:

• Secure the Date The group organiser typically secures the desired date by paying for a minimum number of confirmed players.

• Individual Payments To take the pressure off the organiser, we can often arrange for individual players to pay for their own packages directly.

• Flexible Management Whether you prefer to pay in one lump sum or have players call in separately, our team is here to help. You can discuss the best way to manage your group’s payments with our event coordinators.

• Add as You Go You can continue to add more players to your booking as they confirm their attendance, up until a few days before your event.

You can purchase extra supplies at any on-site shop during your event. Every national centre is fully stocked with essentials and upgrades to enhance your experience.

Items Available for Purchase

• Paintball Refills: Additional paintballs are available throughout the day to ensure you stay in the action.
• Upgraded Gear: Tactical gloves and other protective equipment are available for added comfort and safety.
• Pyrotechnics (18+ Only): Paintball grenades and smoke bombs are available to players aged 18 and over. Valid photo ID is required for all pyrotechnic purchases.

Accepted Payment Methods

For your convenience, our national shops accept the following payment methods:

• Debit and Credit Cards: Secure payments verified by PIN.
• Cash: Accepted at all UK centres.
• Please Note: We do not accept payment by cheque at any of participating locations.

Check-in Recommendations To expedite the morning check-in process and maximize your time in the game zones, please have your payment method ready upon arrival. If you intend to use pyrotechnics, ensure your photo ID is easily accessible for age verification.

Pre-Paid Packages and Pricing If you are planning a group event and wish to inquire about pre-paid paintball packages or current pricing, please contact our official National Booking Office at 0208 629 0860.

Paintball usage varies depending on your playing style, but a good rule of thumb at participating venues is approximately 200 paintballs per game zone. Because every player is different—some prefer tactical sniping while others are more "active"—the total amount you use is entirely up to you.

• Planning Your Paintball Allowance: You have the freedom to decide how many game zones you play throughout the day.
• Pay-As-You-Play: Additional paintballs are always available for purchase at any of the venue shops during your session, giving you full discretion over your spending.
• Group Upgrades: Many groups prefer to choose group upgrade packages rather than buying individual 100-ball pods each time. These packages offer better value and ensure your whole squad is well-stocked for the duration of the session.
• Game Intensity: In our larger, more immersive game zones, the action can get intense. We recommend starting with a mid-sized bundle to ensure you do not run out of paint in the middle of a mission.

We understand that plans can change at the last minute. While all payments are non-refundable and non-transferable, we aim to ensure the value of your booking is preserved where possible.

• Credit for Future Use: If a player is unable to attend on the day, their payment value can be carried forward as a credit on your booking profile. This credit can be applied to a future paintball booking at any of participating venues.
• Paintball Allocations: Please note that any paintball allocations or equipment included in a package for a "no-show" player are forfeited on the day. These cannot be transferred to or shared among other players in your group.
• Updating Your Group Size: If you know in advance that your numbers have changed, please contact our booking office as soon as possible on 0208 629 0860 so we can update your profile.

Yes. To ensure your belongings are kept safe while you are on the field, the venue provides storage facilities at all of participating locations.

• Locker Hire: Lockers are available to hire for a small charge at each of participating paintball venues.
• How to Hire: To secure a locker, please visit the on-site shop upon arrival to hire a key.
• Valuables: We recommend using these lockers to store your valuables, car keys, and any spare clothing to keep them clean and secure while you are in the game zones.

Yes. The venue provides on-site parking at all of participating venues for your convenience.

• Free Parking: On-site parking is provided free of charge for all participants and visitors.
• Peak Periods: Please be aware that parking spaces can be limited during peak periods, such as weekends and bank holidays.
• Carpooling Recommendations: To ensure all members of your group find a space and to reduce our environmental impact, we strongly recommend carpooling where possible.
• Large Vehicles: If your group is arriving by coach or large minibus, please contact the National Booking Office on 0208 629 0860 in advance so we can ensure the centre can accommodate your vehicle.

From the moment you arrive, our team ensures your experience is professional, safe, and high-energy. A typical session follows this itinerary:

• Arrival and Registration: You will be greeted by venue staff for check-in. To ensure a fast-track entry, please ensure all players have completed their online registration forms before arriving at the centre.
• Kitting Up: Once checked in, you will be issued with your professional-grade gear, including your full-head goggle system, bespoke body armour, and full-body combat suit with integrated neck protection.
• Compulsory Safety Briefing: Before the action begins, all players must attend a professional safety briefing. This covers equipment handling, game zone rules, and our strict safety protocols to ensure everyone has a safe experience.
• The Action Starts: You will head out to our themed game zones to play up to 6 varied games per session. Each game features a different mission-based objective to test your team's strategy and skill.
• Refreshment Breaks: Between games, you will return to the base camp for short breaks to hydrate, talk tactics, and restock your paintballs for the next mission.

To ensure a smooth start to your day, your booking information provides directions to the venue entrance:

• Use Your Booking PDF: Upon booking, you will receive a confirmation email with a printable map and detailed directions. We recommend sharing this PDF with every driver in your group before you set off.
• what3words Integration: For pinpoint accuracy, the venue uses what3words for all our national venues. This provides a precise 3-metre square location for the centre entrance. You can find the unique three-word address on your booking PDF.
• Sat Nav Caution: While Sat Nav is useful, woodland entrances can be discreet. Please cross-reference your GPS with our specific directions and what3words address to ensure you reach the correct gate.
• Live Support: If you are struggling to find us on the day, please call our event coordinators on 0208 629 0860. Our team can provide you with direct guidance to help you reach the car park.

We offer both morning and afternoon sessions at participating venues, with each session lasting approximately 3 hours of high-intensity action.

• Session Structure: Our games are designed to provide a structured, immersive experience within a 3-hour window. This includes your safety briefing, equipment issue, and mission-based gameplay.
• Morning and Afternoon Slots: We generally offer two sessions per day. During the summer and winter months, these times are adjusted to make the best use of daylight.
• Centre-Specific Times: Operating times can vary slightly depending on the specific location and the time of year. To confirm the exact start and finish times for your chosen centre, please refer to your booking PDF.
• Check Availability: For specific session availability or to book your next adventure, please contact our national booking office on 0208 629 0860.

No. Participating venues operate a strict zero-alcohol policy at all of participating venues to ensure the safety and well-being of all participants.

• Safety and Insurance Due to the physical nature of paintball and our commitment to a 5-star safety record, alcohol is strictly prohibited in both the base camp and the game zones. Our insurance policies require all players to be fully alert and unimpaired throughout the duration of the event.

• Entry Requirements Any player found to be under the influence of alcohol, or who attempts to bring alcohol onto the premises, will be excluded from the event. They will be required to leave the centre immediately without a refund.

• Post-Game Celebrations While we want you to enjoy your day, we ask that you save any alcoholic celebrations for after you have left the venue.

Yes, you are welcome to eat at participating venues. To ensure your group stays energized for the day's missions, the venue provides the following facilities:

• Picnics and Packed Lunches We encourage players to bring their own packed lunches and plenty of fluids. Staying hydrated is essential for a full day of activity on the field.

• Lunch Timing To maximize your time in the game zones, we recommend that players have their main meals after their paintball session. Short refreshment breaks are provided between games for quick snacks and water.

• Sheltered Base Camp Every centre features a large, sheltered base camp with picnic seating. This is a designated safe zone where your group can relax and enjoy their food between or after game sessions.

• On-Site Snacks The venue shops stock a selection of cold drinks, chocolates, and light snacks for players needing a quick energy boost.

• Catering and Delivery Please note that we do not offer on-site catering for hot meals or food delivery services.

• Birthday Celebrations Groups celebrating a special occasion are more than welcome to bring a birthday cake to the base camp to enjoy with their party.

Yes, sessions proceed in almost all weather conditions. Paintball is a premier all-weather outdoor activity, and participating venues are fully equipped to ensure your group has a high-quality experience, regardless of the weather.

• Sheltered Base Camp Every centre features large undercover areas to keep your group dry and comfortable between missions.

• Secure Lockers The venue provides on-site lockers at all locations to ensure your valuables and dry clothes remain protected while you are on the field.

• Tactical Challenge Many players find that rain adds an extra layer of excitement and tactical challenge to our immersive outdoor game zones.

• Weather and Cancellation Policy In the unlikely event that a session cannot proceed due to extreme weather, safety concerns, or "Force Majeure Events" (circumstances beyond reasonable human control), we reserve the right to issue a full-value credit for the booking instead of a refund.

• Credit Flexibility This credit is valid for a future booking date at any of our available locations and is fully transferable to another person.

• Safety Standards Decisions to postpone are only made if a Centre Manager deems conditions unsafe for players or staff.

• Preparation Tip We highly recommend bringing a towel and a spare change of clothes to leave in your vehicle for a comfortable journey home after the action.

A typical session at participating venues includes equipment issue, a comprehensive safety briefing, and participation in up to 6 exciting missions across our varied game zones. Your day is divided into two distinct sessions:

• Summer Itinerary:
  • Morning Session: 10:00 am until 1:00 pm
  • Afternoon Session: 2:00 pm until 5:00 pm
• Winter Itinerary:
  • Morning Session: 9:00 am until 12:00 pm
  • Afternoon Session: 12:30 pm until 3:30 pm
• The Experience: Upon arrival, you will be checked in, issued with your industry-leading equipment, and given a briefing on all safety rules. You will then take part in up to 6 exciting paintball games with short refreshment breaks between each field.
• Planning Your Visit: For more specific details or to discuss your arrival time, please contact our National Booking Office on 0208 629 0860.

To ensure your group stays hydrated and energised, please note the following on-site facilities at participating venues:

• On-Site Shop: Our base camp shops are fully stocked with a wide selection of cold drinks, bottled water, energy drinks, and snacks (chocolates, crisps, and sweets) available for purchase throughout your session.
• Bring Your Own: Customers are encouraged to bring their own refreshments and packed lunches. The venue provides sheltered seating areas in the base camp where your group can eat and drink comfortably between games.
• Important Hydration Note: The venue does not provide complimentary drinking water or hot food on-site. We strongly recommend that all players bring sufficient water for an active outdoor session or carry funds to purchase drinks at the shop.
• Accepted Payment Methods: We accept cash and PIN-verified credit/debit cards at all centre shops for your convenience.

For the best safety and comfort on the day, we recommend the following:

• Footwear: We strongly recommend boots with ankle support and deep tread. Woodland terrain can be slippery, and proper grip is essential for active play. While wellington boots are waterproof, they typically lack necessary ankle support. Old trainers are acceptable, but sandals, flip-flops, and open-toed shoes are strictly prohibited.
• Clothing: Wear old, comfortable clothing (such as tracksuits or leggings) underneath the full-body combat suit the venue provides. We highly recommend bringing a complete change of clothes and a towel for the end of the session.
• Professional Safety Gear (Included): Your admission includes industry-leading protection: full-head goggles, bespoke body armour, and a combat suit with an integrated padded neck collar.
• Armoured Gloves: While we protect your head and body, your hands remain a sensitive area. Armoured gloves are available for purchase at the venue shop to provide additional protection during gameplay.
• Payment: Please bring cash or a PIN-verified card for the shop. You will need this for snacks, refreshments, or purchasing extra paintballs and equipment upgrades.

While the venue provides industry-leading equipment, players may bring certain items of their own gear to participating paintball venues. Please be aware that the use of personal equipment is entirely at the discretion of the Centre Manager on the day of your event.

• Goggles and Masks You may use your own goggles if they are specifically designed for paintball, feature a full-face mask, and remain unmodified. They must be in good condition to meet our mandatory safety standards.

• paintball game equipment Personal game equipment are permitted at national centres only if you have booked a private event. To be approved for use, the equipment must be compatible with the gas canisters provided at the centre and pass a mandatory chronograph test to ensure it meets our safe firing-speed limits.

• Gas Cylinders (Strict Policy) We do not allow players to bring their own gas cylinders to any paintball centre under any circumstances. All markers must operate using the gas canisters supplied on-site to ensure equipment integrity and safety.

• Paintballs For safety and insurance reasons, participating venues operate a strict "Site-Only" paint policy. Only paintballs purchased at the centre may be used; external paintballs are not permitted on the field.

• Armoured Gloves and Padding Many regular players choose to bring their own armoured gloves. Alternatively, professional-grade armoured gloves are available for purchase at the venue shop.

No. For health, safety, and environmental reasons, participating venues operate a strict "Site-Only" paint policy. Only paintballs issued by the centre on the day of your event may be used.

• Quality and Safety We ensure all paintballs are fresh and stored in climate-controlled conditions so they break safely on impact. For safety reasons, paintballs taken off-site cannot be brought back for use at a later date, as we cannot verify their storage history or structural integrity once they have left our care.

• Environmental Protection To protect local woodland ecosystems, the venue uses only premium, fully biodegradable paintballs. Using external paintballs that may contain non-biodegradable materials is strictly prohibited.

• Banking Unused Paintballs If you have unused paintballs at the end of your session, you do not have to lose them. You may leave your remaining paint with the Centre Manager, who will credit the amount to your booking profile for use during your next visit.

At participating venues, your comfort and safety are our highest priorities. While you may feel a slight "sting" similar to a quick flick of a rubber band, our industry-leading safety gear is specifically designed to minimize impact.

• Bespoke Body Armour The venue provides custom-designed plates that protect the torso, significantly reducing the feel of any impact.

• Full-Body Combat Suits Our thick combat suits feature integrated padded neck collars for extra protection in sensitive areas.

• Full-Head Goggle Systems Our goggles wrap entirely around the head, providing complete protection for the ears, temples, and face.

• Professional Marshalling Venue marshals enforce a strict minimum distance rule during games to ensure no one is shot from close range.

• Recommended Clothing For maximum comfort, we recommend wearing loose, layered clothing (such as gym wear) underneath your combat suit. This adds a natural buffer while allowing you to move freely.

• Hand Protection Armoured tactical gloves are highly recommended to protect your hands and knuckles. These are available for purchase at the venue shop on the day of your event.

Yes. Participating venues are accredited members of the UKPBA (United Kingdom Paintball Association) and maintain an excellent safety record. Paintball is a fantastic activity for building teamwork, confidence, and physical fitness.

• Standard Paintball (Ages 10+): For our players, we utilize .50 calibre markers. These provide a much lower impact and a more comfortable experience than traditional older markers, significantly reducing bruising while maintaining all the excitement of the game.
• Industry-Leading Gear: Regardless of age, all players are issued with full-head protection goggles, custom-fit body armour, and full-body combat suits with integrated neck padding as standard.
• Professional Supervision: Every game is led by trained marshals who focus on safety, fair play, and ensuring every child feels included and supported.
• Information for Parents: You can request our comprehensive ‘Information for Parents’ guide from our booking team on 0208 629 0860.
• Site Visits: We understand that organisers and parents may wish to see venue facilities first-hand. To ensure a staff member is available to assist you, site visits are available by appointment only. Please contact our events team on 0208 629 0860 at least 48 hours in advance to schedule a visit.

We believe that the adventure should be accessible to as many people as possible. There are no strict height or weight restrictions for players at participating venues, though we do recommend the following for your comfort and safety:

• Adjustable Equipment: The venue provides custom-designed body armour and combat suits in a wide range of sizes. Venue equipment is adjustable and designed to accommodate various body types comfortably.
• Mobility and Terrain: The venue’s game zones are located in natural woodland. Players should be able to navigate uneven terrain, slopes, and forest floors reasonably comfortably throughout the session.
• Safety First: For your protection, we must be able to ensure that our protective goggles and body armour fit correctly and securely. Venue staff will assist you on the day to ensure all gear is properly fastened.
• Personal Assistance: If you have specific concerns regarding equipment sizing or mobility requirements, please call our booking office on 0208 629 0860. Our team is experienced in assisting players of all sizes and can provide more detailed specifications.

We take great care in how we group our players to ensure a safe, balanced, and age-appropriate experience for everyone.

• Mini-ball (Ages 8–10): To maintain a safe and fun environment for our youngest players, adults are not permitted to participate in Mini-ball sessions. These games are strictly for children, ensuring they play with and against others of a similar age and ability. For more details on these specialized sessions, please contact us on 0208 629 0860.
• Standard Paintball (Ages 10+): For our standard sessions, we aim to group players by age where possible. However, we do allow mixed-age groups if parents wish to play alongside their children or if there are older siblings included in a booking.
• Professional Supervision: Regardless of the age group, all games are led by our professional marshals who remain on the field at all times. Their role is to enforce safety rules, manage game flow, and ensure fair play for all participants.
• Group Coordination: If you have specific requests regarding who your child will be playing with, please discuss this with our event coordinators at the time of booking or with the centre manager upon arrival.